x baji Privacy Policy
This document describes the complete process of how your personal information is collected, stored, and kept secure on the x baji platform.
x baji takes user privacy seriously. When you open an account on our website, place bets, or use any of our services, certain personal information is required. This privacy policy explains how that information is collected, what it is used for, and with whom it may be shared when necessary.
This policy should be read as part of x baji's Terms and Conditions. By using the platform, you are agreeing to this policy.
1 What Information Is Collected
x baji may collect the following types of information for account registration and management:
1.1 Identity Information
- Full name and date of birth
- National ID or passport number (for identity verification)
- Email address and mobile number
- Current address
1.2 Financial Information
- Deposit and withdrawal transaction details
- bKash, Nagad, Rocket, Upay account numbers (for transaction verification)
- Wallet balance and betting history
1.3 Technical Information
- IP address and browser type
- Device type and operating system
- Site visit time and duration
- Pages visited and click patterns
2 How Information Is Collected
x baji collects information in several ways:
2.1 Information Provided Directly
Information you provide directly through account registration, identity verification (KYC), deposit or withdrawal requests, and live chat is collected.
2.2 Automatically Collected Information
When you visit the website, certain information is automatically recorded via cookies, log files, and similar tracking technologies. This information is used to monitor and improve site performance.
2.3 Information Received from Third Parties
Required information may be received through payment processors (such as bKash or Nagad) or identity verification services. In such cases, the relevant third party's own privacy policy also applies.
3 Purpose of Using Information
Collected information is used only for specific legitimate purposes:
3.1 Service Operations
- Creating and managing accounts
- Processing deposits and withdrawals
- Managing betting and gaming activities
- Applying bonuses and promotional offers
3.2 Security and Compliance
- Identity verification and fraud prevention
- Compliance with anti-money laundering (AML) regulations
- Detecting multiple accounts or misuse
- Ensuring account security
3.3 Customer Support
x baji's customer support team is available 24 hours a day and may use your account-related information to resolve your issues.
3.4 Service Improvement
x baji continuously improves its site and services by analysing user preferences and behaviour.
3.5 Communication
Your registered mobile number or email is used to contact you regarding important account notifications, security alerts, or relevant offers.
4 Information Storage and Security
4.1 Retention Period
Information is retained for as long as your account is active and, after account closure, for a set period to meet legal obligations. Transaction records may be kept for a minimum of five years after account closure.
4.2 Technical Security
x baji uses industry-standard security technologies:
- All communications secured through SSL encryption
- Sensitive data stored in encrypted form in the database
- Two-factor authentication for account access
- Regular security audits and vulnerability testing
4.3 Internal Controls
Only authorised staff can access your information for specific purposes. All staff operate under confidentiality agreements and data access activity is monitored regularly.
5 Sharing Information with Third Parties
x baji never sells your personal information for commercial purposes. However, information may be shared in specific circumstances:
5.1 Service Providers
Information is shared with service providers — such as payment processors, identity verification, cloud storage, or customer support software — only to the extent necessary to deliver those services. These parties operate under strict confidentiality agreements.
5.2 Legal Obligations
Information may be shared with authorities when required by court order, government directive, or legal investigation. In such cases, x baji provides only the information legally required.
5.3 Business Transfers
In the event of a company merger or business transfer, user information may be transferred to the relevant party. Users will be notified in advance in such situations.
6 Cookies and Tracking Technology
6.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. x baji uses cookies for the following purposes:
- Maintaining login sessions and remembering login details
- Saving language and other personal preferences
- Analysing site traffic and usage statistics
- Helping detect fraud and multiple accounts
6.2 Cookie Controls
You can disable cookies from your browser settings. However, doing so may cause some site functions to not work properly — particularly the login and payment sections.
6.3 Analytics Tools
x baji may use analytics tools to analyse site visit statistics. This information is generally aggregated and anonymised and is used to improve service quality.
7 User Rights
If you have an account with x baji, you have the following rights:
7.1 Right to Access Information
You may request to know what information is stored in your account. x baji will provide that information within a set timeframe.
7.2 Right to Correct Information
If any of your information is incorrect, you may request a correction. This request can be made through customer support.
7.3 Request to Delete Information
You may request deletion of information that falls outside legal obligations. However, certain information must be retained for active or recently closed accounts.
7.4 Objection to Data Processing
You may object to marketing communications or certain types of data processing. This request must be submitted through the support channel.
To learn more about your rights or to submit a request, contact the x baji customer support team directly. Support details are available in the FAQ section.
8 Protection of Minors
All x baji services are for persons aged 21 and above only. Age is verified at account registration and accounts belonging to minors are closed immediately.
If information from a minor is found to have been collected, it is deleted as soon as this is discovered. Parents or guardians may contact us on behalf of their children regarding this matter.
Detailed information on the protection of minors and self-regulation is available in the Responsible Gaming guidelines.
9 Policy Changes
x baji reserves the right to amend this privacy policy as needed. When significant changes are made:
- A new effective date will be noted at the top of the page
- A notification may be sent to your registered email or mobile
- A clear notice will be displayed on the site
Continued use of the site after any changes will be taken as acceptance of the updated policy. We therefore recommend reviewing this page regularly.
10 Contact
If you have any questions or concerns about this privacy policy, contact the x baji support team:
- Live Chat: Available 7 days a week, 24 hours a day
- Email: [email protected]
Support is available in both Bengali and English.